best of bob's PREMIUM: How It Works

December 20, 2018

best of bob's PREMIUM offers exclusive benefits designed for our best customers. With your membership, you also receive all of the following benefits, subject to the terms and conditions below:

  • Member’s only pricing at Bob’s.
  • Welcome Reward at sign up.
  • 1.5 points for every $1 spent at Bob’s and on purchases made in our marketplace.
  • Free shipping on Bob’s purchases.
  • Free return shipping on Bob’s purchases.
  • Extended refund period – PREMIUM members receive 90 days!
  • Free return shipping on purchases in our marketplace, powered by FedEx.
  • Extra Perks, including: birthday rewards, extra points events, member only offers, and early sale access.

Your best of bob's PREMIUM benefits are available only to you and to permanent residents of your household who are at least 18 years old. In addition, membership benefits are only available to personal, non-commercial purchasers. Any order that is deemed a commercial (non-personal) use or high-volume/reseller order, at our sole discretion, will not be eligible for membership benefits, and your membership may be suspended or terminated.

How Do Points Work?

  • Members earn 1.5 points for every $1 spent at Bob’s Stores and in the Marketplace.
  • 200 points = $10 Bob’s Reward. Your reward will be delivered by email.
  • Any existing points earned with your CLASSIC membership are transferred to your PREMIUM membership once you upgrade.
  • Points are earned for any portion of the sale paid for by cash or credit/debit card for Bob’s purchases.
  • Points are earned for any qualifying Marketplace purchase made by clicking through the links and completing a purchase within our Marketplace.
  • Points are earned for the purchase of gift cards from Bob’s.
  • Points are not awarded for any portion of the sale paid for by gift card, merchandise credit or Bob’s Rewards.
  • Points are not awarded for sales tax or shipping.
  • The points value of returned merchandise (points earned at the time of purchase) will be deducted from the points or future points in the member’s best of bob's® account.
  • Points have no cash value and may not be used except as specifically described here.

1.5 Points on Purchases at Marketplace Retailers

As a member, you receive 1.5 points when you shop at eligible Marketplace retailers. These points are based on your order sub-total (minus taxes and fees). Points will be applied to your Savings Center and once your points balance reaches 200, you’ll receive a $10 Bob’s reward.

To receive 1.5 points on online orders, start by signing in at bestofBobspremium.com. Click through the Marketplace links to the retailer website and complete your purchase during that session in the browser window that opens from that link.

Limits & Details:

To qualify for 1.5 points in the Marketplace, purchases must be made at the retailers listed on the program website, and you must be an active member at the time of purchase. Marketplace retailers are subject to change without notice; to see the most up-to-date list, please sign in to bestofBobspremium.com. Your savings on online Marketplace purchases will automatically appear in the Savings Center within 5-7 days of your purchase being shipped. One purchase per retailer per day is eligible for earning points. You can earn up to a maximum of $1,000 in Bob's rewards through best of bob's PREMIUM each membership year. Once your rewards earnings reach $1,000 during any membership year, you will not be eligible to receive Bob's rewards on Marketplace purchases until the first day of your next membership year. Purchases of gift cards and money orders, as well as purchases using a retailer’s bill-pay service, are not eligible for earning points. Restrictions imposed by a participating retailer may apply. To view a specific retailer’s restrictions, please click the restrictions link on that retailer’s page on bestofBobspremium.com. Earning points is valid on an order sub-total only. Taxes, shipping charges, and other fees are not included. If a retailer offers a discount or other deal on a purchase, you will earn points on the sub-total price you pay after all such reductions are applied.

Free Shipping on Bob’s Purchases

As a member, you’ll receive a refund for any shipping fees paid on your bobstores.com purchases. To get free shipping, you must log in as a registered user on bobstores.com to be recognized as a best of bob’s PREMIUM member.

After you complete your online purchase, we’ll send you a check for any shipping fees you paid. Checks are mailed to the billing address on your account 3-6 weeks after your purchase.

Limits & Details: You can receive ground shipping, excluding surcharges, an unlimited number of Bob’s Stores orders throughout your membership year.

Free Return Shipping and Extended Refund Period at Bob’s Stores

As a member, you will receive free return shipping on all Bob’s Stores purchases, with an extended 90-day return period exclusive to your membership. See instructions below for how to claim your free return shipping using FedEx return labels.

Free Return Shipping via FedEx Ground

As a member, if you need to return an item you are eligible for free return shipping via FedEx Ground.

How to claim free return shipping via FedEx Ground:

  • Complete the “Print a Label” form on the bestofBobspremium.com website in its entirety;
  • Print out the return shipping label upon completion of the form;
  • Properly package the item you wish to return;
  • Securely fasten the printed label to that package; and
  • Drop off your labeled package at any one of more than 1,800 FedEx Office® locations and 5,800 FedEx Authorized ShipCenter® locations nationwide to have the package shipped.

Limits & Details:

  • Your return shipment must be sent while you are an active member.
  • Your return shipment must be within the maximum size and weight limits established by FedEx Ground. Please note that FedEx Ground will not ship any packages that exceed:
    • 150 pounds in weight;
    • 108 inches in length; and/or
    • 165 inches in length + girth

To calculate “length + girth,” measure the length, width, and height of the package in inches (the longest side of the package is its length). Multiply the width by 2; multiply the height by 2; and add those totals to the length (L + G = L + 2W + 2H).

  • Your return shipment must be sent to a valid commercial address in the 48 contiguous United States. Return shipments sent to residential addresses, P.O. boxes, or other non-commercial locations do not qualify for free return shipping via FedEx Ground.
  • You must reside in and/or ship your package from the 48 contiguous United States. Free return shipping via FedEx Ground is not available to subscribers who reside in Alaska, Hawaii, Iowa, Maine or Oregon.
  • In order to qualify for a purchase refund from a specific retailer, you must comply with that retailer’s refund policy and procedures.
  • The maximum liability for the shipment of any package via FedEx Ground is $100. The maximum liability for any package shipped using a FedEx Return label created through best of bob's PREMIUM is therefore limited to $100. Please note that best of bob's PREMIUM does not offer insurance coverage of any kind, including but not limited to insurance on any extra declared values.

Savings Center

The points earned, and shipping savings are available in your savings center. A $10 Bob’s reward will be issued for every 200 points earned. Rewards will be e-mailed and can be redeemed in-store or online at bobstores.com.

Extra Perks

As an active member, you will receive a birthday reward as well as access to extra point’s events, member only offers, and early sale access. Information about member only events and promotions will be sent to you via email.

Limits & Details:

You can view your current Savings Center balances and activity by visiting bestofBobspremium.com, or you can ask about any balances or PREMIUM membership activity by calling Customer Service anytime at (888) 401 - 8351. Should you cancel your PREMIUM membership, you will automatically will become a best of bob's classic reward member and all earned points will remain on your account. This program may be modified or terminated at any time.

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