December 20, 2018
best of bob's PREMIUM offers exclusive benefits designed for our best customers. With your membership, you also receive all of the following benefits, subject to the terms and conditions below:
Your best of bob's PREMIUM benefits are available only to you and to permanent residents of your household who are at least 18 years old. In addition, membership benefits are only available to personal, non-commercial purchasers. Any order that is deemed a commercial (non-personal) use or high-volume/reseller order, at our sole discretion, will not be eligible for membership benefits, and your membership may be suspended or terminated.
How Do Points Work?
1.5 Points on Purchases at Marketplace Retailers
As a member, you receive 1.5 points when you shop at eligible Marketplace retailers. These points are based on your order sub-total (minus taxes and fees). Points will be applied to your Savings Center and once your points balance reaches 200, you’ll receive a $10 Bob’s reward.
To receive 1.5 points on online orders, start by signing in at bestofBobspremium.com. Click through the Marketplace links to the retailer website and complete your purchase during that session in the browser window that opens from that link.
Limits & Details:
To qualify for 1.5 points in the Marketplace, purchases must be made at the retailers listed on the program website, and you must be an active member at the time of purchase. Marketplace retailers are subject to change without notice; to see the most up-to-date list, please sign in to bestofBobspremium.com. Your savings on online Marketplace purchases will automatically appear in the Savings Center within 5-7 days of your purchase being shipped. One purchase per retailer per day is eligible for earning points. You can earn up to a maximum of $1,000 in Bob's rewards through best of bob's PREMIUM each membership year. Once your rewards earnings reach $1,000 during any membership year, you will not be eligible to receive Bob's rewards on Marketplace purchases until the first day of your next membership year. Purchases of gift cards and money orders, as well as purchases using a retailer’s bill-pay service, are not eligible for earning points. Restrictions imposed by a participating retailer may apply. To view a specific retailer’s restrictions, please click the restrictions link on that retailer’s page on bestofBobspremium.com. Earning points is valid on an order sub-total only. Taxes, shipping charges, and other fees are not included. If a retailer offers a discount or other deal on a purchase, you will earn points on the sub-total price you pay after all such reductions are applied.
Free Shipping on Bob’s Purchases
As a member, you’ll receive a refund for any shipping fees paid on your bobstores.com purchases. To get free shipping, you must log in as a registered user on bobstores.com to be recognized as a best of bob’s PREMIUM member.
After you complete your online purchase, we’ll send you a check for any shipping fees you paid. Checks are mailed to the billing address on your account 3-6 weeks after your purchase.
Limits & Details: You can receive ground shipping, excluding surcharges, an unlimited number of Bob’s Stores orders throughout your membership year.
Free Return Shipping and Extended Refund Period at Bob’s Stores
As a member, you will receive free return shipping on all Bob’s Stores purchases, with an extended 90-day return period exclusive to your membership. See instructions below for how to claim your free return shipping using FedEx return labels.
Free Return Shipping via FedEx Ground
As a member, if you need to return an item you are eligible for free return shipping via FedEx Ground.
How to claim free return shipping via FedEx Ground:
Limits & Details:
To calculate “length + girth,” measure the length, width, and height of the package in inches (the longest side of the package is its length). Multiply the width by 2; multiply the height by 2; and add those totals to the length (L + G = L + 2W + 2H).
The points earned, and shipping savings are available in your savings center. A $10 Bob’s reward will be issued for every 200 points earned. Rewards will be e-mailed and can be redeemed in-store or online at bobstores.com.
As an active member, you will receive a birthday reward as well as access to extra point’s events, member only offers, and early sale access. Information about member only events and promotions will be sent to you via email.
Limits & Details:
You can view your current Savings Center balances and activity by visiting bestofBobspremium.com, or you can ask about any balances or PREMIUM membership activity by calling Customer Service anytime at (888) 401 - 8351. Should you cancel your PREMIUM membership, you will automatically will become a best of bob's classic reward member and all earned points will remain on your account. This program may be modified or terminated at any time.