best of bob’s PREMIUM offers exclusive benefits designed for our best customers. With your membership, you also receive all of the following benefits, subject to the terms and conditions below:
Your best of bob’s PREMIUM benefits are available only to you and to permanent residents of your household who are at least 18 years old. In addition, membership benefits are only available to personal, non-commercial purchasers. Any order that is deemed a commercial (non-personal) use or high-volume/reseller order, at our sole discretion, will not be eligible for membership benefits, and your membership may be suspended or terminated.
Our Customer Service team is available to assist you 7 days a week, including holidays. You can contact Customer Service by phone, at 888-401-8351. You can also email our Customer Service team at [email protected] or use the form on our Contact Us page to email us directly. We respond to inquiries within 24 hours of receiving your message.
Yes, any existing points you’ve earned as a best of bob’s CLASSIC member are transferred to your PREMIUM account once you join. Becoming a best of bob’s PREMIUM member is easy! Simply visit www.bestofbobspremium.com/join to join online. Or, head to your local Bob’s Store and ask an associate for help getting started.
You can request to cancel your membership by calling us at 888-401-8351. Our Customer Service team is available by phone 24 hours a day, 7 days a week. If you prefer to cancel on your own terms, you may cancel online by clicking the ‘Customer Service’ link in the upper right-hand corner, then visiting the ‘Cancel My Membership’ page.
You can also email us your request to cancel at [email protected] or submit your request via the form on our ‘Contact Us’ page.
For more information, please review our How It Works.
As a member, you receive 1.5 points when you shop at eligible Marketplace retailers. These points are based on your order sub-total (minus taxes and fees). Points will be applied to your Savings Center and once your points balance reaches 200, you’ll receive a $10 Bob’s reward. To receive 1.5 points on online orders, start by logging on at bestofbobsPremium.com. Click through the Marketplace links to the retailer website and complete your purchase during that session in the browser window that opens from that link.
For more information, please review our How It Works.
As a member, you receive 1.5 points when you shop at eligible Marketplace retailers, but the list of retailers is subject to change at any time. To view the current list of eligible Marketplace retailers, please visit the ‘Shop Marketplace’ page on your best of bob’s PREMIUM account.
For more information, please review our Shop Marketplace page or click here to download a list of Marketplace retailers.
As a member, you’ll receive a refund for any shipping fees paid on your bobstores.com purchases. To get free shipping, you must log in as a registered user on bobstores.com to be recognized as a best of bob’s PREMIUM member.
After you complete your online purchase, we’ll send you a check for any shipping fees you paid. Checks are mailed to the billing address on your account 3-6 weeks after your purchase.
For more information, please review our How It Works.
Your Savings Center is where you can view the points you have earned through best of bob’s PREMIUM, and the amount you’ve saved on shipping from Bob’s purchases.
Points will be applied to your Savings Center and once your points balance reaches 200, you’ll receive a $10 Bob’s reward.
To access your Savings Center, login to your member account at bestofbobspremium.com and click the ‘Savings Center’ tab from your member homepage.
As soon as we receive notification of your purchase from the retailer, we'll deposit your points into your Savings Center account. This typically takes 5-7 business days, but it can take longer if the item you've purchased is on back-order. Points will be applied to your Savings Center and once your points balance reaches 200, you’ll receive a $10 Bob’s reward.